Terms of Service

The Working Alliance LLC Terms of Service

Updated: 6/16/2024

Welcome! 

These General Terms of Service (“General Terms”), along with any applicable Additional Terms (defined below) (collectively, the “Terms”) cover your use and access to the products, services, software, platform, and website (collectively, “Services”) provided by The Working Alliance LLC and any of our affiliates (collectively, “The Working Alliance”). By using our Services, you agree to be bound by these General Terms. If you are using our Services as the employee or agent of an organization, you are agreeing to these Terms on behalf of that organization. 

You must be the legal age of majority in your state of residence or otherwise able to form a binding contract with The Working Alliance in order to use the Services. In no event is use of the Services permitted by those under the age of 18.

In addition to these General Terms, your use of specific Services may be governed by additional terms and conditions (“Additional Terms”) that apply to a specific purchase or subscription. If there is any conflict between the terms in the General Terms and the Additional Terms, then the Additional Terms govern in relation to that Service.

  1. Services and User Types.

“Services” consist of online tools for accessing, managing, downloading and printing forms, documents, templates, communications thereof, and any data contained therein (collectively “Your Content”). Services may also include access to support and help resources (“Support Services”) as well as to documents, forms, self-help instructions, and templates provided by the Company (“Company Content”) or a third party (“Third Party Content”). Your use of Services through the Sites  are based on the following user levels:

  1. “Visitor” – User who accesses the Sites but does not register;
  2. “Registered User” – User who signs up for an account with the Company;
  3. “Customer” – Visitor who purchases Company Content or one-time access to Services;

The Working Alliance, in its sole discretion, may provide users access to certain Services at no cost (“Free Services”). If you are a Customer, then you will have access to additional Services for a one-time transaction.  The Working Alliance reserves the right at any time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice.

  1. Agreement May Include Additional Documents. 
    This “Agreement” means this Terms of Service, any sales order for Services signed by both you and The Working Alliance, any addendum to terms signed by both parties, and any additional agreements to the extent applicable, including:
  1. “Privacy Policy” which governs The Working Alliance’s use of your information, described at link.
  1. “Supplemental Terms of Service for Professional Services” (if applicable) which governs the engagement of Company’s consultants to assist with deployment and configuration of Services described at link.

This Agreement constitutes the entire agreement between you and The Working Alliance with respect to your access and use of the Services. It supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter and prevails over any conflicting terms contained in any documents, communications, or discussions.

  1. Accounts.

In registering with The Working Alliance, you authorize The Working Alliance to charge your registered payment method for your purchases.  We reserve the right to change our pricing from time to time, but our price changes will always be prospective and not retroactive.

To ensure uninterrupted service and to enable you to conveniently purchase additional products and Services, The Working Alliance will store and update (e.g., upon expiration) your payment method on file. 

  1. Refund Policy.

We do not offer returns or refunds.  However, we want you to be 100% satisfied with our Services. If you are less than satisfied or believe there has been an error in billing, please contact our Customer Service Department by email at info@theworkingalliance.com or by telephone at 206-659-5615 immediately so that we can help you resolve the issue.

When contacting us, please include any details relating to the Services you have purchased so that we can ensure you are completely satisfied with your experience with The Working Alliance. 

  1. Information is Not a Substitute for Legal Advice.

The Working Alliance provides a platform for information and self-help. The information provided by The Working Alliance along with the content of our Services is provided for your private use and does not constitute legal advice.  If you need legal advice, you should consult with a licensed attorney in your jurisdiction.

  1. Termination or Restriction of Access.

The Working Alliance reserves the right, in its sole discretion, to restrict or terminate your access to the Services, for any reason and at any time without prior notice. For example, we may suspend or terminate your use of some or all of the Services if you violate these Terms or use the Services in a manner that may expose us to legal liability, disrupt the Services or disrupt others’ use of the Services.

If The Working Alliance elects to terminate your access, The Working Alliance will provide you with notice at your registered email address. The Working Alliance also reserves the right to modify or discontinue, either temporarily or permanently, any part of its Services with notice. You agree that The Working Alliance will not be liable to you or to any third party for any modification, suspension, or discontinuance of your access to the Services.

  1. Consent to Receive Emails.

By creating an account, you agree that you may receive communications from The Working Alliance, such as newsletters, special offers, and updates. You also understand that you can remove yourself from promotional communications by clicking the “Unsubscribe” link in the footer of the actual email. You cannot opt out of essential communications regarding your account.

  1. No Unlawful or Prohibited Use.

You can only use our Services if doing so complies with the laws of your jurisdiction(s). The availability of our Services in your jurisdiction(s) is not an invitation or authorization by The Working Alliance to access or use our website or Services in a manner that violates your local laws and regulations. By using our Services, you accept sole responsibility to ensure that you or anyone else who accesses your account to use our Services does not violate any applicable laws in your jurisdiction(s). To enforce this provision, The Working Alliance reserves the right to suspend or terminate your account immediately and without prior notice at our sole discretion.

You may not hack, “scrape” or “crawl” our Services, whether directly or through intermediaries such as spiders, robots, crawlers, scrapers, framing, iframes, or RSS feeds without express written permission from The Working Alliance. You may not access or attempt to access any information The Working Alliance has not intentionally made available to you on its Services. Your use of The Working Alliance Services does not entitle you to resell any The Working Alliance content without prior express written consent from The Working Alliance.

  1. Intellectual Property Rights; License Grant.
  1. The Working Alliance retains all right, title and interest in and to its products and Services, including, without limitation, software, images, text, graphics, illustrations, logos, service marks, copyrights, photographs, videos, music, articles, document templates, and all related intellectual property rights. Except as otherwise provided in the Terms, you may not, and may not permit others to:
  1. reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer, or create derivative works of any of our products and Services;
  1. sell, license, sublicense, rent, lease, distribute, copy, publicly display, publish, adapt, or edit any of our products and Services; or
  1. circumvent or disable any security or technological features of our products and Services.
  1. The design, text, graphics, and selection and arrangement of our Services and the forms, documents, guidance, and all other content found on our Service (“Service Content”) are copyright © The Working Alliance LLC. All rights reserved.
  1. The Working Alliance and any other The Working Alliance product or Service names, logos, or slogans displayed on our Service are trademarks of The Working Alliance LLC. You may not copy, imitate or use them, in whole or in part, without our prior written consent. In addition, the look and feel of The Working Alliance is the service mark, trademark, and/or trade dress of The Working Alliance LLC and you may not copy, imitate or use it, in whole or in part, without our prior written consent. The names of actual companies and products you might encounter through us may be the trademarks of their respective owners. Nothing in these Terms or the Services should be understood as granting any license or right to use any of The Working Alliance’s or any third party’s trademarks displayed on our Services. All goodwill generated from the use of The Working Alliance’s trademarks is reserved for the use of The Working Alliance, exclusively.
  1. Subject to your compliance with these Terms, you are hereby granted a non-exclusive, limited, non-transferable, revocable license to use the Services as we intend for them to be used. As a Registered User, you are the owner of and are fully authorized to keep, for your own personal records, electronic or physical copies of documents you have purchased from The Working Alliance. 
  1. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation or compensation to you. You acknowledge and agree that The Working Alliance is authorized to collect and use aggregated or anonymized information from or about you and other users and user-created documents for the purposes of researching, developing, improving, and marketing its Services.  
  1. Resale or unauthorized copying, use, storage, display or distribution of forms, articles, documents or other materials purchased, copied or downloaded from our Service is strictly prohibited. Use of these materials is for your personal or business use. Any resale or redistribution of our materials requires the express written consent of The Working Alliance. Any rights not expressly granted in these Terms are reserved by The Working Alliance.
  1. Copyright and DMCA.  

We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act.  If you believe that any material on our Service infringes upon any copyright which you own or control, you may file a DMCA Notice of Alleged Infringement with The Working Alliance’s Designated Copyright Agent:

The Working Alliance LLC
950 Harrington Ave NE Unit N310
Renton, WA 98056
Email: info@theworkingalliance.com

  1. Links to Third Party Sites.

The Working Alliance’s Service may contain links to third party resources and businesses on the Internet, called here “links” or “Linked Site(s).” Those links are provided for your convenience to help you identify and locate other Internet resources that may be of interest to you. 

The Working Alliance does not control, endorse, or monitor the contents of any Linked Site. That includes, without limitation, any further link contained in a Linked Site, and any changes or updates to a Linked Site. The Working Alliance is not responsible for webcasting or for any other form of transmission received from any Linked Site. These Terms do not cover your interaction with Linked Sites. You should carefully review the terms and conditions and privacy policies of any Linked Sites.

If you use any service provided on a Linked Site, (a) The Working Alliance will not be responsible for any act or omission of the third party, including the third party’s access to or use of your customer data and (b) The Working Alliance does not warrant or support any service provided by the third party.

  1. Disclaimer of Representations and Liability.

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS

The information, software, products, and Services made available through The Working Alliance may include inaccuracies or typographical errors. The Working Alliance reserves the right at any time to modify, improve, suspend, or reduce certain features of our Services. Information received via The Working Alliance should not be relied upon exclusively for decisions; rather, we recommend you use information from our Services in conjunction with the advice of a qualified professional tailored to your situation in your jurisdiction. In short, your use of our Services is at your own risk.

To the full extent permitted by law, The Working Alliance and its affiliates and subsidiaries make no warranties, either express or implied, about the Services. The Services are provided “as is” and “as available.” We also disclaim any warranties of merchantability, fitness for a particular purpose, and non-infringement. Information and opinions received via our Services should not be relied upon for decisions without consulting an appropriate professional for specific advice tailored to your situation in your jurisdiction.

To the full extent permitted by law, in no event will The Working Alliance, its affiliates, and/or subsidiaries be liable for any indirect, special, incidental, punitive, exemplary, or consequential damages or any loss of use, data, business, or profits, regardless of legal theory, whether or not The Working Alliance has been warned of the possibility of such damages, and even if a remedy fails of its essential purpose.

To the full extent permitted by law, The Working Alliance’s aggregate liability to you for all claims relating to the Services shall in no event exceed the greater of $500 or the amount paid by you to The Working Alliance for the 12 months preceding the Services in question. 

You and The Working Alliance expressly agree and acknowledge that the foregoing disclaimers and limitations of liability form an essential basis of the bargain between you and The Working Alliance.

Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

  1. Release and Indemnity.

By using the Services, you, on behalf of yourself and your heirs, executors, agents, representatives, and assigns, fully release, forever discharge, and hold The Working Alliance, its partners (including any third-party companies engaged by The Working Alliance to assist in operating its business), and its affiliates, and its and their respective officers, employees, directors and agents, harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, and actions of any kind and injury (including death) arising out of or relating to your use of the Services. You agree that you have freely and voluntarily consented to this release and you confirm that you fully understand that to which  you are agreeing.

You agree to indemnify and hold The Working Alliance, its partners (including any third-party companies engaged by The Working Alliance to assist in operating its business), and its and their respective officers, employees, directors and agents harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of any third party claims relating to your use of the Services, your violation of these Terms, or your violation of any rights of another.

  1. Dispute Resolution; Class Action Waiver.

PLEASE READ THIS SECTION CAREFULLY, AS IT AFFECTS YOUR RIGHTS

Most of your concerns can be resolved quickly and to your satisfaction by calling us at  206-659-5615.  You can also email us at info@theworkingalliance.com. 

However, if The Working Alliance is not able to resolve a dispute with you after attempting to do so informally and in good faith, then as a condition to your use of the Services we mutually agree  that the dispute may be submitted to mediation.  If mediation is unsuccessful or is declined, the dispute will be fully and finally settled by arbitration or litigation in King County, Washington, and the judgment upon award may be entered in any court having jurisdiction.  The attorneys’ fees and costs of dispute resolution will be borne by the losing party unless the parties stipulate otherwise or in such proportions as the finder-of-fact decides. A party seeking formal dispute resolution must first send to the other, by certified mail, a written notice of dispute.

Any notice to The Working Alliance should be addressed to The Working Alliance LLC, 950 Harrington Ave NE, Unit N310, Renton, WA 98056. Any notice to you shall be sent to your address as set forth in The Working Alliance’s records of account or such other legal address as The Working Alliance is able to identify.

You may only resolve disputes with The Working Alliance on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other action, lawsuits, or arbitrations are prohibited. 

Notwithstanding our agreement to resolve our disputes as provided above, the following exceptions will apply to the resolution of disputes between us:

  1. Either you or The Working Alliance may assert claims, if they qualify, in small claims court in King County, Washington without first engaging in arbitration or the informal dispute-resolution process described above.
  1. The Working Alliance may bring a lawsuit against you in any court of competent jurisdiction solely for injunctive relief to stop any unauthorized use or abuse of the Services or intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described above.
  1. In the event that the dispute resolutions provisions provided herein is found to be inapplicable or unenforceable for any reason, then as a condition to your use of the Services we agree that any resulting judicial proceedings will be brought in the federal or state courts of Seattle, Washington, and by your use of the Services you expressly consent to venue and personal jurisdiction of the courts therein.

The Working Alliance may, in the future, make changes to these provisions regarding dispute resolution and arbitration by providing notice in accordance with the “Modifications” section below. 

  1. Controlling Law.  

These Terms are governed by the laws of the state of Washington, U.S.A., unless preempted by U.S. federal law, without regard to conflict of law rules.

  1. Entire Agreement.

This Agreement constitutes the entire agreement between you and The Working Alliance with respect to the subject matter of these Terms, and supersedes and replaces any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of this Agreement.  This Agreement creates no third party beneficiary rights.

  1. Waiver, Severability, and Assignment.  

The Working Alliance’s failure to enforce a provision is not a waiver of its right to do so later. If a provision of this Agreement is found unenforceable, the remaining provisions will remain in full effect and an enforceable term will be substituted reflecting the intent of the unenforceable language as closely as possible. You may not assign any of your rights under this Agreement, and any such attempt will be void. The Working Alliance may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

  1. Modifications.

We may revise these Terms from time to time, and will always post the most current version on our website. By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms. We encourage users to periodically review the Terms to ensure that you understand them in their entirety. 

If you have any questions or concerns, please contact us at 206-659-5615 or info@theworkingalliance.com.